Legal
Refund and Cancellation Policy
What you receive, and when
- At activation (when billing starts): the city guide for your city, by email.
- Within 2 business days of activation: your branded money calculator, live, with your embed code and hosted link.
- While your seat is active: each mover’s answers by email as they submit your calculator; the guide emailed to those movers with your name on it; refreshed figures about twice a year; and corrections when we find an error.
Cancelling
You can cancel any time by emailing hello@getcityproof.com or, once it is available to you, from the billing portal. We confirm every cancellation by email.
Cancellation takes effect at the end of the period you have paid for. Your calculator and lead emails keep working until then, and you are not charged again. Guides already sent to movers remain theirs.
Monthly seats ($29 per month)
Monthly payments are not refunded for partial months. Cancel before your next billing date and you will not be charged again.
Annual seats ($290 per year)
- First 14 days: if you cancel within 14 days of your first annual payment, we refund it in full.
- After that: cancelling stops the next renewal; the current year is not refunded in part.
- Renewal reminder: we email you at least 7 days before an annual seat renews, with how to cancel.
When we refund regardless
- If we cannot deliver your calculator within 10 business days of activation, you may cancel for a full refund.
- If you were charged in error or charged twice, we refund the incorrect charge.
- If we end your seat for a reason other than a serious or deliberate breach of the Terms of Service, we refund the unused part of any prepaid period.
On your statement
CityProof charges appear on card statements as CITYPROOF.
How refunds are paid
Refunds go back to the card or account you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Questions or disputes
Please email hello@getcityproof.com before disputing a charge with your bank. We will answer and, where this policy says so, refund promptly.